eBusiness Manager

Location: Oshkosh, WI
Job Type: Direct Hire
Salary: $90,000.00 - $100,000.00
Degree: Bachelor;
Date: 5/19/2017
Job ID: 02484583
Job Description
Our client is hiring a eBusiness Manager in Oshkosh, WI and is a Fortune 500, $6B organization. They are the largest distributor of welding, medical and specialty gases and hard goods in the United States.
 
Reporting to the VP-Finance, this position functions as the eCommerce Champion/Region Manager and is the single point of contact for the eBusiness Team for the Region.  The Manager, Regional eBusiness drives the adoption, communications, training, sales and marketing and quality assurance efforts for all digital channels of the Region.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Single Point of Contact for eBusiness Team for the Region.

Leads/Drives the adoption effort by:
  • Working with Region to identify and prioritize field sales customers to target for adoption;
  • Managing training of sales team(s) on how to sell the benefits of using the company site to customers;
  • Managing the tracking, follow-through, reporting of Adoption activities and other digital initiatives;
  • Assisting in presentations for the larger Regional accounts as the Region “eBusiness Expert”;
  • Providing reporting and communication of regional eBusiness performance;
  • Communicating regional specific spiff and incentive programs;
  • Acting as the primary customer advocate to ensure customer utilization and satisfaction; and 
  • Serving as escalation point and program manager to ensure resolution of business and/or technical issues
Communications – Responsible for:
  • Managing the communications process inside the Region in regards to the eBusiness program;
  • Acting as the representative for the Region in regards to issues, concerns, etc., with the Corporate team;
  • Collecting and delivering to Product Management, enhancement requests on behalf of the Region or its Customers; and
  • Serving as the primary Region representative that analyzes and articulates the condition and progress of Region level eBusiness KPI’s and metrics.
Training responsibilities include:
  • Website – Coordinating the training program for branch and customer-facing associates with the Regional Training Leaders;
  • Sales – Coordinating sales training across the Region as part of the adoption process; and
  • Process Change – Coordinating any process change training with the Regional Training Leaders/ABOC’s/Operations teams.
Sales & Marketing responsibilities include:
  • Pricing -- Coordinating the region-specific pricing items (e.g., rent, hazmat, deliver, etc.) with the Region or Division Pricing Director;
  • Sales – Acting as Region “expert” to support adoption sales presentations with large regional customers;
  • Project Manager – Assuming role for large Regional or Strategic Accounts within their Region; acting as project manager to support eBusiness or eMarket implementations; and
Quality Assurance responsibilities include:
  • Serving as the Region Level User Acceptance Testing contact;
  • Supporting the product management organization by determining Region specific use cases; and
  • Providing final “Go/No Go” direction from the Region digital initiatives
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s Degree in business related field or equivalent experience; Graduate Degree in business related field or equivalent experience preferred.
  • Deep understanding of assigned regional business.
  • Familiarity with basic eCommerce principles, technology and terminology.
  • Deep customer facing experience with a marked understanding of customer needs and processes.
  • Demonstrated ability in establishing constructive and effective relationships both inside and outside the organization; ability to command trust and respect.
  • Regional travel more than 60% of the time