Technical Customer Success Manager - SAP ERP

Location: NYC or other East Coast, NY
Job Type: Direct Hire
Salary: $130,000.00 - $150,000.00
Degree: Bachelor;
Date: 5/19/2017
Job ID: 02483748
Job Description
As a Technical Customer Success Manager, you will help our client’s customers maximize their investment in our client’s Saas solutions and help them realize the full potential of the products across the entire company. This is a post-sales position with a very high customer-relationship-building component.  You’ll drive adoption after the sale of the software, utilizing industry implementation and onboarding best practices.  We are looking for an individual who has worked in a Customer Success, Project Management, or a Post-Sales client-facing role with an enterprise Saas or software company and knows SAP ECC/ERP. Required travel is up to approximately 30%.

Our client’s state-of-the-art Saas solutions are utilized by SAP ECC/ERP customers to ensure the smoothest, most risk-free and time-saving results when they upgrade their SAP ERP/ECC instance and test their customizations after the upgrade. As a 100M software company within a larger parent organization, our client offers the best of both worlds, an entrepreneurial culture and the stability combined with resources of the larger organization
To be successful in this role you’ll need
  • A Bachelor’s degree in a technical discipline, i.e Computer Science, Information Systems or a related field
  • At Least 4 years of experience working for an enterprise software or Saas company in a customer facing role post-sales role, for example, Technical Account Manager, Technical Customer Success or Project Manager).
  • A blend of technical skills to include knowledge of SAP ECC/ERP, customizations, testing and code remediation challenges AND account management skills
  • Ability to travel overnight up to 30%
  • To live in the New York City metro area (preferred) or other east coast location near a major airport. 
  • Ability to work in the US with no sponsorship required.