SENIOR APPLICATION ENGINEER - INDUSTRIAL AUTOMATION - SAN JOSE CA
Our client is seeking a Sr. Field Application Engineer providing technical support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and company personnel on all company products.
Position Duties and Responsibilities:
-Provide pre- and post-sale technical support to key customers, key distributors and company sales personnel on all company products - on-site, via phone, email or via SI/OEM, as appropriate.
-Technical support includes, but is not limited to, these activities:
*Provide on-site application engineering and product consulting.
*Serve as the escalated technical resource (subject matter expert [SME]) to ASPP''s, and top distributors
*Maintain technical documents and documentation on company products, as assigned.
*Develop technical/application notes where applicable, detailing start-up procedures of new products.
*Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.
*Provide technical product and solution training to customers, distributors and company personnel on company products. Actively identify opportunities for custom training classes.
*Deliver presentations to external organi-zations or entities.
*Document support case data utilizing CRM.
*Perform other duties as assigned.
25% Travel for training and application support within North America, Europe and Japan. Majority of travel within San Francisco/San Jose area.
-Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
-Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest company products, and to serve as escalated technical resource (subject matter expert [SME]).
-Technical writing skills.
-Project management skills.
-Ability to operate effectively as part of a team.
-Customer service and phone skills.
-Professional, patient, positive, confident communication style and attitude.
-Ability to write and perform technical product and solution training for groups.
-Organization skills, i.e. for documents, demos, work area and time management.
Beneficial Education, Skills and Experience:
-Strong background in PLCs, VFDs, HMIs, and networking, process control and IEC 1131 programming standards is preferred.
-Some experience with PC hardware and software required with specific experience in industrial applications is preferred
-Ability to discuss customer application requirements on phone or in person
-BS in Electrical Engineering or equivalent experience.
-7-10 years of application experience with industrial automation products (PLC, VFD, HMI, Servo/Motion, Control Networks).
Job Location: San Jose, California, United States