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Product Specialist-Servo (Industrial Automation)
$95,000.00 - $115,000.00
Bachelor of Science;
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The Product Specialist (Servo) will provide “pre-sales” technical support and sales/marketing assistance to Distributors in support of company's strategic product line, Servo in an effort to achieve significant sales growth within a territory. Product Specialists act as a liaison between Regional Sales and Marketing, and provide a local Marketing presence in the region, performing functions such as creating marketing collateral, creating and delivering sales training, and participating in local marketing events as the Servo Subject Matter Expert (SME).
This role is based in the Northeast Region and offers a company vehicle and the flexibility of working from a home office ideally in the Boston, Newark, or Philadelphia area with easy access to the airport.
Position Duties and Responsibilities
Provide pre-sale technical support and sales/marketing assistance to key distributors and company sales personnel with a focus on strategic company product line Servo. Technical support and sales/marketing assistance includes, but is not limited to, these activities:
Provide company product & solution configuration recommendation for key distributors.
Plan and lead joint sales calls with partners, per Mutual Marketing Plans (MMPs), to expand customer base and maintain Key customer relationships.
Serve as the escalated technical resource (subject matter expert [SME]) to assigned distributors.
Provide engineering and marketing documentation & tools from the company “knowledge base” library.
Provide feedback in effort to develop technical/application notes, quick start guides, and other technical marketing materials where applicable.
Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.
Participate in TSG seminars, training, and product introduction activities.
Provide technical product and solution configuration training to distributor Application Engineers.
Create Marketing collateral such as Success Stories and Case Studies based on regional customer requirements and successes.
Create and deliver sales training to both external distributor as well as internal sales personnel.
Work with company's Product Marketing to request product enhancements based on technical comparison with our competitors, and industry requirements.
Communicate with Product Marketing to maintain knowledge of product release schedules and provide input on development for products and solutions necessary to capture additional market share.
Participate on Advanced Motion Teams.
Perform other duties as assigned.
25-40% travel within a Region.
Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest company products, and to serve as escalated technical resource (subject matter expert [SME]).
Technical writing skills.
Project management skills.
Ability to operate effectively as part of a team.
Customer service and phone skills.
Professional, patient, positive, confident communication style and attitude.
Ability to write and perform technical product and solution training for groups.
Organization skills, i.e. for documents, demos, work area and time management.
Beneficial Skills and Experience
Strong background in Servo, VFD, PLC, HMI and industrial networks.
Excellent interpersonal skills and presence to deal effectively with internal and external customers
BS degree in Electrical, Mechanical or Industrial Engineering or equivalent experience.
3-5 years of application experience with industrial automation products.
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