Head of Product Labeling / Technical Communication

Location: Elmsford, NY
Job Type: Direct Hire
Salary: $187,000.00 - $205,000.00
Degree: Bachelor of Arts; Bachelor of Science;
Date: 6/14/2017
Job ID: 02477958
Job Description
Head of Product Labeling / Technical Communication
Elmsford, NY - Full relocation provided
Competitive Pay, Bonus, 4 weeks PTO, 6% 401K, Great benefits
We have a new opening for a Head of Product Labeling / Technical Communication with a longstanding client; a multi-billion ($8B+) global medical instrumentation company. They have strong revenue growth, a stable environment, very low turnover, and offer the opportunity to work on customized, complex medical products that impact people's lives. The Head, Technical Communication and Product Labeling will provide strategic leadership for all labeling and user content of medical products for global markets; accountable for content and visual design of product labeling, product packaging, instructions for use, and user assistance communication.
Desired Qualifications:
  • Plans and directs practices and resources to support content development, review, localization and delivery activities supporting the diagnostic product lifecycle; providing development strategies, resource planning and budgeting, and tracking / reporting status.
  • Leads and directs the work of managers and developers, including external business partners.
  • Acts as primary interface with Product Lifecycle Management leadership in all business initiatives affecting product labeling and customer documentation.
  • Responsible for maintaining excellent collaborative relationships with R&D, Product Marketing, Regulatory/Quality and other business functions.
  • Collaborates with usability specialists and customer facing functions to drive excellence in content and design usability.
  • Accountable for selection and implementation of tools and processes needed to support group practices. Ensures all projects, initiatives, and processes are in conformance with organization's established policies and objectives.
Desired Qualifications:
  • Bachelor's Degree Required, Advanced Degree(s) preferred, not required.
  • 10-20+ years experience, with 5+ years leading/managing a team. Must have some experience as a Technical Writer or in a role managing product labeling, packaging, creation of instructions.
  • Must have experience guiding/managing the development and enhancement of very complex technical publications for customer use. Must have experience in a regulated industry (medical, immunoassay/diagnostics, pharmaceutical, food, cosmetics, etc).
  • Experience working with high # of products and ideally various languages
  • Graphic Design experience a plus (this role leads teams doing artwork (labeling/documents etc), but is not required as the technical elements are more prominent than design/creativity
  • Must be able to work in a matrixed environment with cross functional teams, and fast paced